Refund Policy
Our Refund Policy
We keep it simple: Your fault, you pay. Our fault, we pay. Nobody's fault, we split it.
Customer or Order Error
If you entered incorrect information (wrong address, wrong product), please contact us immediately. You'll be responsible for the cost of the replacement order. We'll expedite it once we receive your new order number.
Our Error
If we sent the wrong product, wrong grind, or wrong label — we fix it completely. We'll pay for new coffee and shipping, and expedite the replacement order. Just reach out and let us know.
Carrier Issues
For lost, stolen, or damaged packages: you pay shipping on the replacement, we pay for the coffee (up to $25.00). File a carrier claim if applicable, then contact us with the new order number.
How to Request a Replacement
- Place a new order for the correct item
- Email us your new order number and a description of the issue
- We'll process the refund or cover costs as applicable and expedite shipment
Important Notes
- Do not return coffee. Due to food safety regulations, we cannot accept returns of coffee products. Any returned items must be discarded.
- International orders are not guaranteed and are not refundable in any way.
- Bulk/wholesale orders are sold Ex-Warehouse.